Quote from: Crptotradr on October 12, 2017, 02:33:28 PM

Quote from: kurbeks on October 12, 2017, 11:38:03 AM

Quote from: ice888 on October 12, 2017, 10:24:46 AM

Quote from: ismart1 on October 11, 2017, 04:46:52 PM

Quote from: kurbeks on October 07, 2017, 08:47:08 AM

Quote from: Arnaud on October 07, 2017, 08:17:50 AM

The team at Alttradex, who are all seasoned cryptocurrency traders, have felt the pain of dealing with the non-existent customer support which seems to be a reoccurring feature in the crypto exchanges available today.

bye bye polo :p

Polo have been falling alredy for some time now. Bittrex is now Top Exchange.

I have been trying to resolve a ticket of a missing deposit in my account for 3 days on Bittrex , and so far I can tell that their customer service SUCKS!!!!!
The only response I got so far was bot response, nothing else

I have had the same problem and I have calculated that Bittrex has made at least $100M in the last 9 months, thats insane considering that they can't even answer a ticket in 48hrs

Lol Polo usually answers in like week and then gives BS answer.

Yeah Polo is one of the worst out there for customer service.

Just look at their fall from grace, one of the biggest volume platforms to near the bottom of the top 20. I know I personally stopped using them for this reason. It shows there is definitely a market for a proper exchange with a real structure.

Hopefully Alttradex will be it!

We hope so too, we are definitely on the right path.

Another growing trend is exchanges with no fees but, if a platform making $200M+ is not providing a proper support structure for people, what level of support are people going to see there. While it may seem appealing initially, in the not so long term it is likely a decision users will eventually regret.