Quote from: himikk on October 14, 2017, 07:29:27 PM

Quote from: darksidejungle on October 14, 2017, 11:31:22 AM

Quote from: darksidejungle on October 09, 2017, 11:29:39 AM

Quote from: boosti on October 09, 2017, 10:44:26 AM

Would also like to hear what is happening.

BR / Boosti

It's ridiculous. Has this happened before, do you know? Managed to get 5 of my miners switched to another pool through team viewer but the other 5 are hashing and pointing at nothing with status not showing dead. If something isn't done they will lose a lot of clients fast. Absolutely mortified, I was enjoying using this pool. We need a good explanation to why this is happening and no support or news. Angry

Still no support or explanation regards to what happened on October 9th. Even when the dev was online about 4:30 pm London time that day (11 hours after the initial problem), failed to provide information. For this reason I decided to remove my miners to prohashing. Something happened there the other day and instant support and miners were credited 15% extra on top of their earnings when the problem had been resolved. Very shady goings on when hash-to-coins dev is being selective about which questions they answer, and which they do not. I won't be back. I suggest others tread very carefully.

You are right, maybe I did not sufficiently highlight the problem.
I'm sorry that this happened. By coincidence, I did not react as quickly as I should. Sometimes I just do not have the opportunity to use ssh and other tools.
The problem is trivial; arose because the database table auto increment value has overflowed. Now everything is fixed and the problem should not happen again.
Agree, support reaction time on the commercial products like Nicehash are matter.
Good luck.

Thanks for your response and reassurance. I appreciate this is a free pool to use. Before this had happened you where my number 1, with faster support and assistance you will climb back to the top of my list. I think exactly same problem occurred there and would not expect refunds from your pool, just an apology and explanation. It's no big deal. Cheers