Quote from: veganline on October 16, 2017, 05:42:15 PM

Quote from: veganline on October 16, 2017, 03:34:19 PM

When I try to withdraw the balance of my crypto account to a crypto address I get

"balance is not enough" (Bitcash) or for Bitcoin
"You do not have enough free balance in your account. Please check your live orders, open trades, and pending withdrawal requests"

FAQ
System says I don't have enough "free balance" in crypto to withdraw.
QUOINE Support

Free balance here indicates the remaining of your balance in a currency account after counting used margin, order margin (free balance of other limit orders, if any), pending withdrawals, negative P&L, and any open loans.

Your withdrawal amount must be equal or less than this free balance.

I don't know of any orders or requests that I can cancel.
I contacted support two days ago with a screen shot, without reply.

Can anyone suggest what to do next?

Solved.
(1) I deleted the API key (I don't know what API stands for) that I set-up without using a week or two ago. That's the key for letting a service like Cryptolend control your lending.
(2) I tried to withdraw the full amount, and then a few cents less, until allowed.
(3) The system kept asking me for google authenticator numbers, from an app which works on my tablet, if not on my old smartphone.

The money hasn't come through yet, but I am sure it will.

While working this out, Quone support got back to me on their web site, as I discovered slightly too late:

Quote

Hi John,

Apologies for the late reply. The error message appeared because you have less than 0.22934 BCH in your balance.

The actual BCH balance is 0.22933699, the last several decimals being rounded up. If you hover the cursor over the number for more than 1 second, the actual number will be displayed.

Best regards,
QUOINE Support