Quote from: Random423 on October 18, 2017, 06:26:49 PM

Today I wanted to buy a small amount of ripple. It failed 17 times and it gave me many different error messages. "Expired or invalid form" or "your order may failed". After 17 fails I got the message "insufficent funds" and knew immediately you fucked it up again. I checked the order book and noticed there are closed orders. The pages gave me 17 error messages while the orders worked in background. Luckly I had only a low amount of cash on my kraken account. It made more orders than I wanted.. I only wanted one working order and not multiple ones. It made too many orders because of the broken system which gave me 17 times an error messages whenever I tried to make the order. You can't give your users the message that it failed while you spent their cash in the background! Is this a prank or some kind of a joke?

tl;dr: Kraken shows you error messages and sets up orders in background. Closed orders suddenly appear in your order book and you cash disappears.

I can't take Kraken serious anymore. The last time I reported the broken system here you wrote you are working on it and you are going to fix it. Today I have the same problem again!

How are we supposted to make orders if the pages gives us multiple error messages while it makes orders in the background? In the worst case you have a lot of money on your account and the broken system sets up many orders instead of one.

Kraken fix your broken system! The current one is more like a russian roulette.

Sure. Here is the standard reply for you:

Quote

We recognize our trading platform limitations and are working hard to make it available for more users at once. Unfortunately when a website receives a lot of requests at once, it can cause an overload on our platform. We hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading, especially on an online platform.

Note: I got 43 errors today when trying to close a short position. I lead by 26.