Quote from: SCeeYong on October 19, 2017, 11:27:06 AM

Quote from: TwoCorn on October 18, 2017, 11:23:04 PM

Quote from: Dyna on October 18, 2017, 02:41:50 PM

Since we are on the subject on the importance of great customers services and exchange, below is a direct quote from our OP Roadmap for 2018 and beyond:

Full service centralized exchange where DNotes, Bitcoin, and a selection of other digital currencies and fiat currencies will be traded. https://bitcointalk.org/index.php?topic=1924858.0

2018 will be a very exciting year for DNotes. After launching DNotes 2.0, we will continue its development with an expanded team of developers potentially a large team. Among various other projects, including blockchain related projects, we will start working on our full service centralized exchange with a commitment to be equal to our competitors and ultimately be superior.

At a minimum, we will be superior in customer services and the protection of their assets right off the gate. We are prepared to spend up to two fully years to do things right. Like some of you, I have had my share of frustration and disappointment and sustained heavy losses because of miss-managed and collapsed exchanges like Crypto Rush, Mint Pal, and Crypsy. All those lessons learned will help us build a better exchange.

At this point, I am frustrated with exchanges after some concerns with Poloniex and now with Bittrex, let alone those historical collapses. I am convinced that some of their functionality can be replaced with decentralized exchanges, although I haven't looked into any yet. But, it was stated in an earlier post that there are just some things that you can do on a centralized exchange that you just can't do otherwise. There is a need for consumers to have viable choices.

Having said that, I am not even allowing myself to get excited about a DNotes exchange, because I know it is not on the immediate horizon. But I would feel so much more comfortable doing business there than anywhere else. I wish we could put that one on the front burner, but I know your team will do it right!

Yes ......Doing Things Right The First Time Around is and has been the cornerstone of excellent Customer Relationship Management /Customer Service in many successful global / multinational companies...and is certainly and compulsorily the way forward /long-term survival even for any start-up

Thank you, SCeeYong. You are absolutely correct. We are always committed to do things right the first time around. That commitment and mindset lead us to strive for the highest standard achievable. Over the long term that is how we become the best in class; including customer services. However, it does not mean that we are perfect every time.