Quote from: dothebeats on October 21, 2017, 12:48:14 PM

Quote from: milindabandara on October 21, 2017, 12:43:07 PM

When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.

There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.

Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges

But there are no re-submission button either.

I think My Account Name and My Passport Name are different.

How can I change my Account Name in Bittrex?

Thanx

It's either you'll explain it to their customer support or continue using the account with a different name. Identity verification would still take place, and their customer support would send you an email if there are any major discrepancies on the documents you just sent. After that you can explain the situation to them and might reconsider on changing your account name or let's you just create a new account in compliance to AML regulations.

I already open a support request ticket in their system and there is no reply for that request except that automatic reply configured by their system as

We've escalated your ticket to our Support Team. Here are some Enhanced Verification troubleshooting tips. We will be with you as soon as possible to help resolve your request. blah... blah... blah...