Quote from: Gears on October 21, 2017, 12:50:15 PM

Quote from: milindabandara on October 21, 2017, 12:43:07 PM

When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.

There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.

Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges

But there are no re-submission button either.

I think My Account Name and My Passport Name are different.

How can I change my Account Name in Bittrex?

Thanx

I had verification problem recently due to poor quality of selfie from my laptop, for me was looking fine but system didn't accept it.
I used my mobile phone, browse to website and start verification process again only this time I took photo with my iPhone and was
accepted within few seconds. Try maybe it will work for you as well.

How did you Re-submit your documents?
Since There is no re-submission button that tab is just freeze with that above message. Huh