Account also disabled and stuck in verification hell.
Been stuck for two weeks now - uploaded a perfectly good passport and selfie, absolutely nothing wrong with either, then was stuck on a verification loop for a week. Multiple support requests, no response.
Finally, they fixed the bug and now it just says to contact support. Upload the selfie + passport again into the support ticket, Another week goes by, nothing.
2 weeks and these guys are fast to take your money, but getting it out is completely banned, and for what? it's my fucking money I deposited!
My credentials are perfect, but after complete radio silence this is just a perfect example of a very large exchange that doesn't have the will to give a fuck about its customers.
If I had a time machine i'd go back and never do business with these guys. And buy bitcoin at 3 cents ofc.
Been stuck for two weeks now - uploaded a perfectly good passport and selfie, absolutely nothing wrong with either, then was stuck on a verification loop for a week. Multiple support requests, no response.
Finally, they fixed the bug and now it just says to contact support. Upload the selfie + passport again into the support ticket, Another week goes by, nothing.
2 weeks and these guys are fast to take your money, but getting it out is completely banned, and for what? it's my fucking money I deposited!
My credentials are perfect, but after complete radio silence this is just a perfect example of a very large exchange that doesn't have the will to give a fuck about its customers.
If I had a time machine i'd go back and never do business with these guys. And buy bitcoin at 3 cents ofc.
I know that enhanced verification isn't necessary to withdraw/deposit at most exchanges, including Bittrex, but why take the chance of problems? You obviously had the required documents to get it done. I know they use Jumio verification which is automated, so if you can't use that anymore you are at the mercy of human intervention.
Just one thing to keep in mind. Crypto has exploded. I've noticed exchanges taking a LOT longer to verify. 2 weeks is far from unusual now. It's still not good enough. They're making more money with the boom so they can afford to hire enough support to respond in 48hrs at most. Tether is by far the most hilarious. Or sad... I prefer to see the funny side. I was about 2300 in their queue ages proly 6 months ago. I'd only move up like 2 or 3 places a day! I had a bet with a friend whether it would go through before 2018. I lost, they actually sent me the ok a few days ago.
I make it a hard rule to immediately verify to the highest (regular) level before depositing a thing. I think quite a few of these situations would be avoided if everyone did that. Not all, but surely some. Even if you've truly done nothing wrong, something has triggered this and now your stuck trying to do something you could have done well before putting your hard earned money on the table. Don't you think there's at least a chance you'd better off if you'd verified first? Anyway, unless you've deposited so much money that an exchange which makes a million a day would be tempted to steal it, it's almost certainly an erroneous system trigger. Not a ploy to take what is probably small fry to them. Annoying, but not a scam.
Now I'm pretty much just writing/posting so I'm no longer a 'newbie'. Only been a member for 2+ years
. I am still moderately curious about these scam claims. History's proven it absolutely does happen, but I'm just not sure it happens much on such a small, individual basis.