I guess if you accept this as a good customer service then it would be you who is the "Twit".
No one ever said is was 'good customer service'.
It is simply par for the course with this industry and unfortunately has to be considered as marginally acceptable. Bitmain and Canaan have also had their issues in dealing with payments as well and yes they have done some major screwups both with BTC payments and wire xfr's, all is documented in their Official threads and elsewhere. Peruse the s9 and Avalon A7 threads and you will find several payment complaints similar to yours however, in all cases eventually they were resolved by calm and persistent communications between the buyer and seller. In a few cases it took a couple months but nonetheless they were resolved. I expect eBit will be the same.
If one has been mining for years I find it rather hard to believe they would have only (now) 2 posts here. Everything had been peaches and cream until now with zero questions or concerns? Never had a performance or Warranty repair issue? Riiiight...
I read these threads quite often but I avoid posting in them as i want to avoid people pretentious pricks like you. Like a lot of people on this site they aren't here to help but to scream their own self importance. If you have nothing constructive to say do us all a favour and fuck off. I was sharing my own experience with others and asking if anyone else had the same issue. If you haven't had this issue do me a favour and shut the fuck up. This site for people to help each other not for keyboard warriors like you to make your sorry arse feel important. As most of these threads go this one has veered off of topic because some cock sucking keyboard warrior like you decided you are smart..... now go ahead a press that report button. Its not like i am likely to use this site again as it to many cocks like you are hanging around waiting to troll people. Get back to managing your one miner (if you mine at all) you cock sucking sausage jockey!!!