We are indeed mining, and we are indeed paying. Contrary to what's being said or speculated, we pay out everything our customers mine. Our daily payout schedule has been back for some while now, but there are still some payout issues with a small number of customers. Those will be resolved also. The same with tickets. We look into each and every one of them, but sadly, due to the large number of those, not all will be answered within reasonable time. We've already expanded our support team substantially so it is just a matter of time, but even with our current support strength we cannot resolve all tickets instantly. We said it before and we will keep saying this, we will resolve all issues. More about this can be read here http://blog.genesis-mining.com/september-2017-service-update, though a new update should be coming in a few days. Keep an eye on our blog, please.