I am a customer of BTC-E since 2011. Now they added mandatory e-mail confirmation to transfer your funds from BTC-E, but i lost access to my e-mail and submitted a ticked asking to change it. I provided all the information they required - old e-mail address, IP's, payment history. Three working days and it's still not done. I'm not even notified that they are fixing this. All these years and when i really needed help BTC-E let me down.
I've now been waiting for 7 days for a resolution to my support ticket. My last response was 5 days ago. I had originally hoped to do a quick LTC conversion to BTC and get my funds out the same day. Now it looks like I am going to become one of those six month horror stories.
Come on BTC-E, are you really that busy? Your support and admin are online, why don't you handle my ticket please? This isn't an acceptable wait.