Quote from: N30 on November 04, 2017, 04:57:57 PM

Quote from: ThomasDEUTcoin on November 04, 2017, 08:02:39 AM

Quote from: batota on November 04, 2017, 06:38:11 AM

hello dear admin

5 days after swap eBTC
so far i have not received my (new) eBTC
i move all my (old) eBTC to my private wallet October 25th.. before 31 october befor block 446200
Please solve the problem as soon as possible
thank you very much. for all dev and admin.
wishing you a nice weekend

Have you written to the devs in their telegram channel? All people having problems with swap have to write to the devs. Join the ebtc telegram channel and write them to have the problem solved.
If you already did so stay cool. They check all this and give out swap for all peolpe who are in the right to receive swap the next days in one turn. This has not been done till now!

I had same problem and I did message dev team over Telegram. I got a response same day and my eBTCNEW deposited. I have seen some confused people because they got the new coins and they have not realized. I would recommend to take a screenshot of your MEW and please do not show your private key only your MEW address.
I hope you got your new eBTC soon.

me too sir
I did message team Telegram but not eBTC NEW deposited.
You seem very lucky!!

Their answer was the following:

1 opeculiar

Hello,

sorry for the delay. As soon as the team is 100% of what caused the transactions to fail, we'll deliver all the missing tokens to the addresses.
I remember verifying your address, at request from another user (Elva Lin @ Telegram, believe he uses another nick here).

We apologize for the delay, but we cannot risk failing again, or skipping any valid address. We can't issue new tokens, we must guarantee that all adds up and we don't pay anyone twice.

0x60F89eB04F825151845470B9083f96Be86B1D5d4 - 12993.92153675 eBTC (new) will be sent to this address.

Regards
//////////////////////////////////////////

2 Gio Van

Gio Van, [03.11.17 23:56]
u are welcome

Gio Van, [03.11.17 23:57]
we will verify this tmrw

Gio Van, [03.11.17 23:57]
if evertxhing is fine

Gio Van, [03.11.17 23:57]
you will get new tokens with all others

Gio Van, [03.11.17 23:57]
since we wil ldo this all át one day, it may take 2 weeks