Quote from: Rampion on June 07, 2013, 08:41:57 PM

Quote from: Tehfiend on June 07, 2013, 07:33:15 PM

Quote from: BitSyncom on June 07, 2013, 08:23:24 AM

somebody called and woke me up in the middle of the night for this, so I'll keep it short.

1a. see the conference video, I thought that's an update; for the lazy http://www.youtube.com/watch?v=LY1xgGiejIc
1b. also got cornered after the panel and somebody took this : http://www.youtube.com/watch?v=UtVx26LlNXA
2. an update incoming in < 1 week, pretty exciting.
3. we fully understand there is problems with orders ( no way?! )
- we can not address these issues IF WE DO NOT SOLVE OUR PRODUCTION ISSUE then we can not DELIVER at all.
- so until that happens, get all your information ready and bump the ticket if it makes you feel better, or just wish to complain and blow off some steam. ( please do not create new ones though, usually looking at the support system ticket insolvency merging at least 5-6 other ones first... ).
4. this forum is a giant waste of time, get back to coding, go outside, hug your mother, do something,

Thanks for the quick update, much appreciated.

1. I'm sure you are extremely busy but IMO your customers who have collectively invested $millions in your bulk chips shouldn't have to dig up a 25 minute video for information on when they can expect their sample chips that I believe are now over 3 weeks late with no contact from Bitsyncom. A quick e-mail to your customers will go a LONG way in easing their concerns and reducing the conjecture/paranoia found on the forums.
2. Awesome, can't wait.
3. I personally have no glitched orders/tickets but I am curious why you have not hired a customer service rep or 2 to deal with us annoying customers. It seems pretty normal for people to worry when they get no response from a company's support system so I can't blame them. Even just a canned reply "We are looking into your issue!" goes a long way.
4. I know this sentiment is common but you have to realize that we have to come here because there is simply no official info about the delay and this is one of the few places people share what little info can be found. Some people have a LOT of money riding on you with very little information available. When I got the update that batch #2 was starting to ship in April I relaxed, hugged my mom, threw the ball with my kids etc etc. After a month passed with no tracking # or update I decided to check back here only to learn there wasn't much progress so far with batch #2 and the sample chips. Now that another three weeks have passed without any update, surly you can understand why a lot of us are curious about what is going on. Your update above is the first I've heard that you are having production issues that are not currently solved and the irony is I learned this on these forums, not from an official Bitsyncom update so you are training us to come to this cesspool of a forum Tongue

. I'm telling you man just a quick update to your customers will go a loooooooong way. I have 2 boys in baseball so I get plenty of sun and don't have the time to dig up videos and random forums posts to find out why the miners I spent my hard-mined BTC on are now almost 2 months late. It's like I tell my daughter when she goes out. I don't mind if you are going to be late but just give me a quick call so I know what to expect and avoid losing any sleep needlessly worrying.

Again I deeply appreciate your efforts and I look forward the next "official update" Cheesy

Re:

Quote

lastly, food for though:

who says we control that address in the first place? Wink

This was the original point of my post (not to bring up batch #2 delays) and I find this ambiguous response "interesting". I didn't expect that you would directly address this post but while you're hear why not just clear the air and end the conjecture? The facts VERY strongly suggest these are the funds you have received for bulk chip orders. The transactions match bulk order amounts and began exactly when orders opened. I believe some people have tracked their coins to that address as well. I was planning to order 10k chips but backed out since there was very little info but have been watching with extreme curiosity especially now that the sample chips have been delayed with no official response.

I'm an Avalon customer too, and I don't get how some of you can be so crazy upset.

We all know this is a high risk investment. More like a gamble. You need to factor delays among many other things when ordering, not factoring them is just delusional.

Avalon is not a customer friendly business. Their philosophy is pretty transparent, and they are not customer oriented at all. Their terms of sales say pretty much all. Caveat emptor.

I can understand a batch 1 customer bitterly complaining of not having received his unit, but opening a thread speculating on what they do with the chips money, while scrutinizing their BTC address and whining... Seriously? It's that necessary?

The business that offers you plug and play money-minting machines with guaranteed ROI will never exist. There are risks. You have to be informed at all times and look for the info yourself. The truth is that Avalon faced a delay for batch 1, you should have counted on a delay on the other batches and the chips too. Let's hope everything is delivered ASAP, but all this anger for things (delays, bad customer service, etc.) that were so obviously expected is beyond me.

Sure, but one would hope that even the most basic of human notions of what is equitable would exist in their business practices; ie, currently those of us with botched WalletBit Feb 2nd orders who paid 75+ BTC are being stonewalled and they are shipping the 55 BTC orders from Feb 18th and onward! That is just not fair, and very bad business practice. Yifu, once you've had your cup of coffee could you comment on this phenomenon? Why are Feb 2nd 75 BTC walletbit users being screwed?