Quote from: lycantrop on November 06, 2017, 03:28:03 PM

Quote from: bitwala on November 06, 2017, 03:20:43 PM

Quote from: lycantrop on November 06, 2017, 02:57:47 PM

Which backup pdf? How can i request this PDF?
In past i had never put a "passphrase" before transaction, now system demands a "passphrase", what is this passphrase, is that my login password?
I never had an passphrase for my bitwala wallet, why is it now?
Is this passphrase from google authenticator?

Hi lycantrop,

When creating your Bitwala Wallet via mobile or web app you are asked to create/save your backup. This backup pfd contains all the info you need to recreate your wallet and your passphrase (the passphrase is of your choosing). If you created your wallet via the mobile app you have been asked if a webcam is close by to create the pdf by "scanning" your backup QR codes. If you have not done this yet please do.

The passphrase is not your password that you use to log in.

Best regards,

Robert @Bitwala

thanks understood

Hi

I dont have any pdf
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks