We are actually just doing system maintenance and preparing to relaunch on Monday. 
I'm in the process of creating my account but when it came down to verifying my ID the creepiest thing occurred. It asked me questions about my pops! It asked me to clarify what year he was born. First of all how the hell does BitInstant know my pops name!?
These types of questions are quite normal during basic verification when doing all types financial transactions. You shouldn't be alarmed.
Oh. Well in that case, can you help me complete verifying my ID? I answered all questions correct and I got denied every single time. Don't know why. Now I have a message stating for me to try again in a week for failing to verify my ID too many times.