Quote from: bitwala on November 07, 2017, 01:04:22 PM

Quote from: lycantrop on November 07, 2017, 12:02:17 PM

Hi

I disabled 2FA because I dont had the passphrase for it.
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks

Hi lycantrop,

Our technicians have checked that everything is working. We can't reset your passphrase because our wallets are user created and we don't have the private key. When creating your wallet the system displayed multiple warnings about how important the backup pdf is and that we can't recreate or reset it for you. You can try as many passphrases as you like, maybe you will have luck and find your passphrase. Again we do not have access to your wallet, we can not reset your passphrase or move funds from our side.

I'm truly sorry for your loss of funds but this is how bitcoin wallets work.

Best regards,

Robert @Bitwala

What do you mean the money is lost ?
I have 655 EUR locked there !!!
THE SYSTEM NEVER ASKED ME FOR DOING BACKUPS !!!!!!!!!!!!!!!
I have 655 EUR in my bitwala wallet and i want to load my CREDIT CARD with it !!!