This ticket has been recently escalated, and you should hear from an assigned specialist soon.
Dear Kraken Supports
I have sent all details to your side in ticket system. I contacted with my local bank branch, they checked twice and contacted with transfer banks and confirmed that money transfer already finished. But you didnt find my money as you say in ticket system. Today we passed 10. Business day after i transferred money. Its more than 16K USD. Its not understanable. Please find my money.
Ticket #804227
Thank you for your message. There are senior staff looking into this item daily for you.