Quote from: gb5692c on June 11, 2013, 10:00:23 PM

Quote from: levy42088 on June 11, 2013, 05:46:55 PM

Hey yankee, I don't know where I can post a problem on the new bitinstant site.. But I made a deposit via zip zap an hour ago, and it hasn't appeared on the block chain yet.. Can you push it through manually? This happened last week to me as well and after 3 hours of waiting I finally asked for help and you guys were able to manually push. My order went successfully through zipzap, and I got a confirmation email from them, but I have yet to receive a confirmation email from you guys.

My zipzap info is as follows:
account number: 398918284
Amount to pay - $253.95

If you need more info, my email address that I used to make the transaction is smoke420@tormail.org

Let me know if you can do anything, thanks!

I'm having the exact same problem.

If you guys can figure it out for me as well, that would be great.
Account Number: 604155077
Amount to pay: $199.95
Email: gb5692c@msn.com

I'm having the same problem too. 2+ hours and still no record on block chain.info. The transaction log on BitInstant shows a whole bunch of failed attempts to transfer to mtgox. (I transferred to a BITCOIN ADDRESS NOT MTGOX)

What is the correct new support address? bitinstant.com/contact obviously no longer works. I submitted an email at http://support.bitinstant.com/customer/portal/emails/new

Is that the correct support link? I'm REALLY glad I just submitted a test amount. Sheesh!