Quote from: CEX on November 13, 2017, 10:34:34 AM

Quote from: mettalmag on November 10, 2017, 09:38:59 AM

Quote from: CEX on November 09, 2017, 03:16:51 PM

Quote from: mettalmag on November 08, 2017, 08:37:03 PM

Quote from: CEX on November 03, 2017, 04:55:30 PM

Quote from: heliben on November 02, 2017, 03:36:00 PM

Quote from: CEX on November 02, 2017, 03:04:43 PM

Quote from: heliben on November 02, 2017, 02:56:41 PM

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

Hello??
why the hell my balance is still pending?
whole damn company is a joke,
beware people use it on your risk or don't use it at all
the ate my damn funds, which I deposited on 25th of October and still in pending process and these shitheads seem to be too busy to solve my BCH deposit problem!

hello, sorry for the waiting, we got the reply from our compliance team, they are waiting for scans of the documents they asked you in the ticket, as soon as you do they will finish your verification. thank you very much in advance!

It seems nobody is interested in issues I have,
I deposited via wire transfer, then bought some BCH to buy anminers from bitmain directly, I bought them, the coins I left I sent back to my cex.io BCH address and they are still in pending status, for more than two weeks now.

For verification I have sent all the necessary documents you requested, if you need any further info I'm ready to provide it, but nobody is interested in supporting me and I'm guessing that you've done this to many customers and using our money until you want them to use. I have nothing to hide and I don't see a reason why the verification process is taking this long, plus it was my request to get the VIP or how you call it verification. The deposit was made on 25th of October and I'm still waiting

Apologies for the waiting, we have sent the reminder to the Compliance team

what the fuck is going on? nobody is answering, do you really have one employ in support team? or the fucking whole company is one man band? I want my deposit to be released, if you can't serve me as a customer give me back my money which is pending deposit since October 25!

Hello, as far as we have understood your question is solved by our Compliance team? If you have any further question please PM us.

BCH deposit issue was resolved.
It's funny but I have same issue depositing BTC now, the amount is small and it has passed tons of confirmations, but status is pending still.
Also please tell me if there's some kind of problem with my account/verification, I'll just stop using your service, it's not comfortable to use support service after every transaction. Request #391805