Quote from: Derler on November 12, 2017, 08:37:28 PM

My account is temporarily disabled. Can you please enable it again? I really need to trade asap. I sent all the required security information.

Ticket number: 846064

Best regards

Hi Derler. I can see that you've been passed over to a specialist at this point. Thanks for your patience.

Quote from: thenarog on November 13, 2017, 01:01:43 PM

After 8 months of fighting, i have finally my email change. 8 Months, sending 5 times the paper. FINALLY.
I breathe again. Thanks Kraken, but 8 months like this, i can stay on your website.

Of course, impossible to withdraw anything, it's so slow...

Hi thenarog. Thanks for providing the required information. Have a great day!

Quote from: kannan921 on November 13, 2017, 11:29:20 AM

Hi Everybody,

I forgot to mention my Deposit Reference Code in the wire transfer. I raised a ticket (Request #850608) immediately with as much details as possible but yet to get response from Kraken. As the transferred amount is EUR 11600 I am little worried.

Does any of you guys know how long will Kraken usually take to respond?

Thank you

Hi kannan921. I can see that one of our team members is awaiting some information from you at this point. Please reply to the ticket once you've provided this. It can be attached to your next email if that's easier for you.

Quote from: ARTHurt on November 13, 2017, 10:44:21 AM

What the hell?

I finally end up on the specific currency withdrawal page after hundreds of Feature Disabled and cloudfare 502s then getting this???

This action is not available for tier level 3
Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

WTF is this?
I am T3 since ages and I'm not even funding but withdrawing ...

What a bullshit!!!

Hi ARTHurt. We are aware of issues that are resulting in our services slowing down and cause intermittent connectivity problems. Our developers are aware and are working to troubleshoot and fix as soon as possible.

Sorry for any convenience caused and thank you for your patience and understanding while we work to resolve these issues.

Quote from: aekgal on November 13, 2017, 12:11:08 PM

I HAVE ALREADY SENT DETAILS OF TRANSFER. MY BANK REACHED YOUR BANK AND CONFIRMED THAT TRANSFER COMPLETED ON 30th OCTOBER. MY MONEY IS IN YOUR BANK ACCOUNT AND YOU SAY YOU DIDNT LOCATE. FIND MY MONEY!

Ticket #804227

Hi aekgal. I can see that a team member has responded to you at this point. Let us know if you have any more questions.