Quote from: URSAY on June 12, 2013, 06:48:18 PM

Quote from: yahaauser on June 12, 2013, 06:17:56 PM

Quote from: URSAY on June 12, 2013, 05:15:43 PM

Quote from: JustAnotherBitcoinFan on June 12, 2013, 05:12:53 PM

Quote from: URSAY on June 12, 2013, 05:08:53 PM

Quote from: JustAnotherBitcoinFan on June 12, 2013, 04:54:43 PM

Quote from: bitwrangler on June 12, 2013, 04:50:38 PM

Please respond as to why you are still taking money even though the service clearly is not working. Why would a company acting in good faith do this?

I think it's time to start considering further actions than just begging for support. Anybody know any lawyers or another entity to open a dispute with?

Send your complaint to moneygram, zipzap, dwolla, and paypal and advise them you are one of the many thousands whos money has been taken in by this business. Even if zipzap was the only one who you dealt with the others need to be made aware as well. About 40 of us have already been communicating with each other about contacting BitInstant's state where they do business for the gov office we need to contact. The massive amount of customers whos money has been taken without any type of goods in return is beyond some of the previous biggest bitcoin scams ever!

Does the new beta site which launched yesterday have some outstanding issues? Yes.

Are we working at a furious pace to fix these issues and address outstanding orders? Yes.

Do duplicate tickets make it more difficult for us to organize and navigate issues and resolve them? Yes.

Are we forcing you to use our service? No.

By further compounding our problems it becomes more difficult for us to resolve current issues. Please be considerate and allow us to work to resolve the most important issues...customer issues. I spend a lot of time wading thru dupe tickets, reassuring customers, and trying to organize the current problems around the unneeded noise. I understand your frustrations but if you would like your issues resolved in a timely manner then please refrain from creating more problems for us to deal with.

Thanks for your understanding.

You mean give you more time to continue taking money from more unsuspecting customers...I don't think so. If you shut down the terminal and quit taking money from people that you "Absolutely" know wont be getting a darn thing in return...we would prob stop thinking poorly of you!

I could be in here responding to you guys and reassuring OR I could be trying to resolve your issues. My concern is not what you think of me. My concern is resolving your issues.

If your concern is resolving our issues then why are you not manually filling our orders?

We are.

Wait! You're saying you are currently manually processing orders? I call BS on that! I just saw this on the BitInstant Facebook pages, posted by your "support personnel""

We're in the process of getting the system ready to start processing each order.

We're working on getting through the back log, we just have to get the OK from our developers to go ahead and start processing them. The ones from yesterday will need to be manually processed when we are able to.

That DOES NOT sound like you are yet to the point of manually processing them.