Quote from: cardcomm on June 12, 2013, 11:18:08 PM

Quote from: Gareth (BitInstant) on June 12, 2013, 04:44:04 PM

Using the email us option opens a support ticket

You need to step up and put a statement on the top of the page, specifically addressing what you are doing to fix the failed payments, and the compensation you plan to offer your customers.

I've gleaned the following from your support staff by reading through the many complaint posts on Faceboook:

"We're in the process of getting the system ready to start processing each order.

We're working on getting through the back log, we just have to get the OK from our developers to go ahead and start processing them. The ones from yesterday will need to be manually processed when we are able to."

In other words, you don't yet have a fix for the failed payments, and have not started the actual process of correcting them.

Man up, do the right thing, and make a public announcement! You owe it to your customers at this point.

Furthermore, I do NOT appreciate your "customer service reps" implying that us complaining about a service that has been broken for days is hindering their work. Maybe if you made a meaningful statement, people would back off the complaining a bit.

People can be understanding, but not if you keep them in the dark and feed them BS.

Lmao i mean for real....I feel like a mushroom...get fed shit and kept in the dark!!! I totally agree with that statement. A lot of new and old customers are hoping that this business is going to be speedy and great, but open your eyes people and quit hoping everything will be ok with your money and do something about it. They have cut off Q&A, they are being caught in lies, they are even blaming their customers, they are still accepting new orders on a system that doesn't work (The newb with one post from bitinstant dont count), smells like a duck, quacks like a duck....its a duck!... Smells scandalous, looks scandalous, yep its scandalous!!!! Haven't we all seen enough business "Crown Legitimate in the bitcoin community" turn around and take our money. How many times does it have to happen before you say no more excuses and take action. Start emailing ZipZap and all the other processors through bitinstant...don't sit back and wish for a wonderful quick outcome...its not going to happen.