Quote from: glenb20170 on November 15, 2017, 01:44:58 PM

Quote from: Totscha on November 15, 2017, 07:58:33 AM

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.

My bank isn't even seeing the wires. What Kraken said was:

"Your transactions are failing as our wire processor has locked your bank node."

It's Kraken's wire processor that has locked it. Then they said:

"They do not give us a reason as to why your node is locked"

To me, that's a customer service thing. If I were in Kraken's position, and my customer were having trouble, I would *GET* a reason.

"But this functionality is not available to you anymore."

This suggests that I cannot use another bank. Right now my outgoing wire is still stuck in CANCEL REQUESTED and I have no access to my funds at all. Do you think another bank would work?

"You can withdraw and/or deposit using crypto."

Right now I still cannot even access the WITHDRAW screens - I still get that "Feature Disabled" message.

Any ideas?

Hi glenb20170. I'm sorry the issue is ongoing. I have sent a message to the agent you've been dealing with and they will be looking into your specific issue shortly.

Thanks for your patience.

Quote from: btcinsight on November 15, 2017, 12:39:54 PM

Dear Kraken support

I had previously set 2FA for withdrawals and trading, as well as the "Global Settings Lock" (I didn't remember that). To remove 2FA, I am asked to enter a "Master key", which I lost if I ever had it. Can you please assist? I can prove I am the legitimate account owner by any means. My ticket number is 859595.

Thanks

Hi btcinsight. Please escalate your ticket using this form and we'll start the process of getting you access to your account again.

Quote from: hhvb5214 on November 15, 2017, 09:16:22 AM

Dear Kraken support,

my account is disabled for 10 days now. "Hacking" issue has been solved and I sent all the required security information. Could you please enable my account again?

Ticket numbers are: 822071 & 840678 (2nd one I opened after I didnt receive any support for around 1 week...)

Best regards

Hi hhvb5214. I'm sorry for the long wait. Fortunately it sounds like your account was locked down before it was compromised. Please escalate your ticket with this form and we'll look into this as soon as possible for you.

Quote from: iCoinWatch on November 15, 2017, 03:30:37 AM

Does posting your ticket number anywhere even help? I've sent mine on Reddit, escalated through the Google link..

Four months kraken.. Four.

Hi iCoinWatch. Please let me know what your specific issue is. If you could supply the ticket number that would be great.