Quote from: URSAY on June 13, 2013, 05:11:42 PM

Quote from: bitwrangler on June 13, 2013, 04:56:25 PM

Quote from: malexpeterson on June 13, 2013, 04:24:11 PM

So they guy that orders 2 hours ago gets service but I have waited 48 hours and still have received none? Hey so anyone know more about this coinbase or any other good services? Honestly I am pretty amazed at this situation and will probably need a new btc vendor.

that has to be them trying to figure out how a transaction that actually worked went thru.

reality check folks... nobody's failed transactions are being reprocessed ATM, they don't know whats broken, they don't know how to fix it. Just request a refund with zipzap and be done with this baffling level of incompetence and lack of support.

This is simply not true. Some orders are going thru with no problems. I am able to fix some issues. We are preparing to manually process the back log once our devs have fixed some of the issues on the new beta site.

I'm not sure where the "lack of transparency" comes in. We've been very forthcoming regarding the issues. The new site launched very recently and it is in beta. We are working to bring all functionality up to speed and we are preparing to manually push thru customer orders.

I am so glad that today another 2000 unsuspecting customers didn't get ripped off! Day 2, no email updates, no eta, no one getting manually taken care of, definitely no transparency (Closed Q&A and etc on their site/ facebook nothing but avoiding answering legitimate questions), and my personal favorite...the whole fault of this according to BitInstant is customers complaining about having their money taken, without receiving a product. For real give us some actual tangible news to the questions we have had, and drop the blame game and stall tactics. We have all been down this road before. I am at 51hrs with no more info, and definitely no money in my account. Pissed is an under statement and I will raise as much hell as I possibley can until I get my damn money...like any other person on this planet getting took would do!