Quote from: NotFuzzyWarm on November 16, 2017, 02:39:15 AM

Quote from: acetraderirl on November 15, 2017, 09:57:16 PM

Quote from: NotFuzzyWarm on November 15, 2017, 06:31:40 PM

Quote from: acetraderirl on November 15, 2017, 05:36:35 PM

Quote from: jimmy_007vn on November 12, 2017, 12:10:17 AM

my AUC3 was broken, do you guys know where to order the new one here in US?

Is there an issue with these? I have set up all my equipment Miner goes all green communication with antpool and interface no problem just auc3 stays green and miner never mines( no communication from controller to miner. Everything else seems good?

The AUC3 dongle is rare as hen's teeth on the open market. Seems to be made for Canaan or at least custom-coded for them.

Yes as said several pages back there was/is an issue with some of the dongles not being programmed when made.

As repeated elsewhere: Open a ticket with Canaan.io If you got it the miner through Minerwarze, reference your order# in the ticket. Overall Canaan has been fairly quick to take care of things like this.

thanks NFW. I'm new to the mining community and could be missing something if anyone has a way to verify it is auc3. I already submitted a ticket. I bought on eBay drop shipped brand new. It may be complicated to get assistance from Canaan. I really appreciate any help.

Okey dokey, the not bought direct from Canaan or their few Authorized distributors listed on the Canaan site will no doubt be an issue. Not to rub it in but that is hazard#1 when buying miners - only use the makers Authorized sales routes to ensure having a Warranty of any sort. Technically that is between you and the seller.

That said, at worst Canaan will say to buy one from Minerwarze if in the US, think they also have a EU distributor now as well. Check the Canaan.io site. From there biggest problem will be availability of the dongles. Canaan's Global Sales Director hangs out here and says Canaan is addressing the spares issue.

Anywho...
All I can think of is to look at the CGminer Status page and see what devices are listed.
Example:
https://i.imgur.com/YrdEgb8l.png
Right underneath the Pool information there is a section labeled as 'Avalon Devices'. Those are the dongle(s). My examples shows 2 Devices and their ID's. Any devices (dongles) seen on your screen? If not safe bet the dongle (AUC3) was not flashed.

Under that area is Avalon Device Status. Assuming the dongle is seen, all miners attached to the dongles are listed here. The examples shows a total of 5 miners.

edit: Hmm, as a question to Steve @ Canaan: Given the right programming software can the firmware in the AUC3's be refreshed/flashed in the field or is the firmware WORM?

BINGO. Mine are empty. Thanks again for your help. Really was looking forward to mining.