Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee? Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues? I believe out of everything, that really hurt your credibility the most with me and many others.
Since other orders WERE processing, and cash deposits soon started working too we decided not to disable new orders, if cash deposits had kept failing we would of course have disabled as we've had to do with other payment methods in the past when there have been problems (dwolla used to be terrible for this for example).