Quote from: cardcomm on June 13, 2013, 11:23:30 PM

Quote from: tpad on June 13, 2013, 11:06:05 PM

Gareth, imho if you guys would just give a more specific response instead of such a generic answer the community would be much less ready to freak out. If you would tell us exactly what problem caused the funds not to be transferred instead of merely saying 'We just launched a beta site of course it is going to have bugs' we would all feel more calm. Also give us an ETA based on what you think even if isn't set in stone. A lot of us would just like the honest opinion of someone within the organization. It truly seems you are by far the most helpful of all the BitInstant staff and I am very thankful you are at least here trying to address some of these concerns but if you could just add a little more depth I think we would all feel a lot more secure about our funds. Again just let us know the exact issue that caused our funds to go into limbo and give us an estimated time frame that you feel they will start manually executing transactions. Thanks Gareth.

P.S. Guys you can catch a lot more flies with honey instead of vinegar. Let's keep our cools on this and be respectful even if we feel we are being mislead.

I completely agree with this!

I'd like to add that it's disingenuous of you to try and pull the "beta site" card for explaining the bugs. You had a working site that you pulled down without warning, stating just that you were down for maintenance. Then you launched a "beta" site knowing your repeat customers would come there. You gave NO warning that it was a beta site that had been completely re-written, and therefore presented increased risk.

So PLEASE stop implying that your repeat customers should have known their was an increased risk in using the site just because you slapped up a "beta" tag on the site!

You are adding insult to injury.

The old site was not pulled. old.bitinstant.com

The new site does clearly show it is a beta. I'm not saying that this excuses any issues that customers have experienced but it's clearly stated next to the BitInstant logo.