Quote from: Lostworld on November 17, 2017, 07:15:29 PM

Greetings.

I need to buy $ 18,000 in Bitcoin. The last time I used Kraken, my deposit became effective in one day.

The problem is that now my bank, it takes a month to make the transfers effective ...

Do you consider it risky to transfer $ 18,000 to Kraken knowing that it will be effective in a month?

What if Kraken with so many problems does not exist in a month?

Do you know of another place to buy BTC by international transfer at market price? or at the lowest possible price?

My options are Xapo and CEX.IO, but these 2 sell 3% to 5% above the market price normally.

What other Exchanges do you recommend?

Thank you.

Hi Lostworld. The longest transfer time we have is a Canadian wire which can take up to 12 business days. Any other transfer is typically automatically credited within 5 business days. Have you opened a ticket about the long wait time for your transfer? If not, I would suggest opening a ticket here and escalating that ticket using this form.

Thanks for your patience.

Quote from: Dan_yuzh on November 19, 2017, 06:08:22 AM

Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.

Hi Dan_yuzh. I'm sorry to hear you've lost access to your email account. That must be a pain! I would suggest you escalate your ticket using this form. Thanks!

Quote from: xlaren on November 20, 2017, 02:39:09 AM

I requested a withdrawal. $25k on November 12, 2017.

Without any explanation couple of days later I saw in my Kraken account that the withdrawal failed.

I tried another withdrawal today but Kraken limited it maximum to $14,936.61.

Sent a request ticket to the support (884326). Silence so far.

Really not feeling good about this whole situation. Feels like money is held hostage at this sketchy exchange.

Any ideas how to get the money back?

Hi xlaren. Don't worry, we aren't holding your money hostage! Usually this happens if there is a mistake in the banking information or an issue with that specific bank you're withdrawing to. Please escalate your ticket using this form. Thanks!