well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!! what a great service.
Open a support ticket with all the details and you can be compensated for any loss
So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!
This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.
And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.
Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.
I FINALLY got my funds. Thank you.
According to blockchain, the cash value at the time of the transaction was $.053 less than the total amount I was supposed to receive, after fees. I'd like to be compensated my fee, plus the $0.53 difference.
As for my opportunity loss, that was totally my fault. I continued to rely on BitInstant as my sole funding source, in spite of previous problems with them. I'll be rectifying that situation ASAP. While I will possibly do business with you again, I assure you it will be as my last resort.
Unfortunately, you are a near monopoly in your space, and you act like it. That is never a good thing but I believe that cannot last.
Good luck with your future business, and I'll submit a problem ticket request my fee refunds.