Quote from: Gareth (BitInstant) on June 15, 2013, 06:52:49 PM

Quote from: yahaauser on June 15, 2013, 03:56:24 PM

I have not had my order filled in 6 days now it seems
Little help in this thread I was only able to get ahold of someone in IRC and not in the official bitinstant channel as stated on thier site. Sooo now I dont even get told how this coinapult company is going to handle my issue. This transparency is bad and they should be ashamed of themselves

I got told whats going on somewhat

MFW they are using a non opensource system MFW its RHE

I remember helping you directly on IRC, if our support has asked you to get in touch with coinapult it's because coinapult now have the funds they need to execute your order and it has essentially executed on our end.

In the past coinapult have failed to deliver orders due to API lag at mtgox or delayed withdrawals there, but they have proven reliable overall (i.e they do live up to their responsibilities).

Not sure what you mean by using a "non opensource system", we use GNU/Linux on our servers and all our software is written in Python, we haven't released any of our serverside code but then neither does any large commercial service generally release all their code.

I still have to come through on my part. What I meant by non opensource is this is like dealing with RHE or Cisco support and I know you know what I mean, lets walk through the copy pasta response's as to not tell the whole entire world exactly your flaws in your system. Did you power cycle the server?