Quote from: kraken-protocol on November 20, 2017, 08:34:13 PM

Quote from: Dan_yuzh on November 19, 2017, 06:08:22 AM

Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.

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I've lost access to my email how am I supposed to attach the documents to my message? There is no option to do that in Kraken support center, and I was not provided with the email address I need to send the documents. I wrote that in Kraken support center, but I've got no answer (since November 21).