Quote from: gamblingbad on November 21, 2017, 05:36:26 PM

Quote from: SafeDice on November 21, 2017, 04:53:18 PM

Quote from: Karartma1 on October 20, 2017, 07:01:42 PM

Good to hear SafeDice is going to credit BitcoinGold as it was done for Bitcoin Cash.
I have only one question: SafeDice seemed to imply that only invested money will be snapshotted for the airdrop.
Is it like this or it is enough to have BTC balance on SD? Please clarify, thanks!

Not only invested money, money stayed on balance has been snapshotted as well, this is exactly what we did with BCT in the past. I'm currently working on BitcoinGold, please apologize the delay.

Quote from: prosodij on November 21, 2017, 03:53:06 PM

Quote from: NLNico on November 21, 2017, 05:28:32 AM

Is the bcash issue fixed yet? I (temporarily) removed SafeDice from my site. I still have my own investments on here and not too worried. But admin should really improve support on such issues Sad

I understand delay with limited hot wallets or in this case a hard-fork that needs an updated node, but this is really taking too long. I hope it's solved soon.

Folks still haven't received their BCH money or an admin response in over 2 weeks. I'd just recommend people avoid sending money there for now. I haven't seen anyone complaining about withdrawing however.

BCH deposit went down recently due to new breaking BCH version that is incompatible with our node. There wasn't any error message from the node so I thought it was a false alarm or temporary network issue. I noticed it can't receive new block update but it was a bit late. I quickly have the node updated, but some old deposits were skipped because the downtime was too long. I admit I made a big mistake.

Now, I have re-update the node and fixed the issue. Every BCH deposits should have been processed by now. Just in case anyone still have any BCH problem, please email me on support@safedice.com / safedice@protonmail.com.

In addition, as an apology for the long waiting, I have added 0.01 BCH deposit bonus to every account that deposited 0.01 BCH or more during our downtime period.

I understand u want vecation and stuff like that. But you could just login in for 5min to know there was a problem. Then fix it and contunie your life.

Thank you for the feedback. I understand your concern, I admit this issue take longer than usual to fix.

Quote from: ShinkeiNou on November 21, 2017, 06:45:51 PM

Great news!

Good customer service goes a very long way to ensure loyalty and future business.

My issue was not related to BCH, it was trouble logging into my account. The emails were sent to Support@ about a week ago, so I'll continue to be patient since you've been dealing with other issues.

Thanks.

Quote from: Karartma1 on November 21, 2017, 06:34:14 PM

Hi SD,
thanks for the clarification. I sent you an email: have a look at it please.

I'm not sure which one is your email since you didn't provide username. I have just solved all mails related to forgot password / login related issue, including yours. In case you still have any problem, please resend them to me.