Quote from: marky89 on November 21, 2017, 10:12:10 PM

Quote from: mymenace on November 21, 2017, 07:05:33 PM

Quote from: Metsadah on November 21, 2017, 01:30:52 PM

I'm very happy to have my deposited ETH back.

I made a transfer from Bitstamp to WEX.NZ (I like the simple UI ), but WEX didnt support smart contracts, so my ETH never showed. Asked for support (made a ticket on kayako via their website, made a post here and asked in their telegram app). Got response on this website and in the app, and finally as well in the ticket and its fixed.

Within 24 hours. So for me personally great support for a smaller issue.

Happy trading!

thats great news, I have been using Wex(btc-e) for 4 years and never had a problem until the US gov showed up.

Same here. BTC-e was always the most reliable exchange in a sea of unreliable APIs and broken trade engines. I used it since 2012 and I miss it a lot. Even though I lost a lot taking the 55% refund option, I'm sometimes tempted to come back to WEX.

But I'm still upset that they waited until the very last moment to say that verification would not be required to trade on the new platform (WEX). They were vaguely threatening KYC requirements for days until I finally said "screw it" and took the refund. I couldn't risk KYC as a US customer.

Quote from: jakefrey on November 21, 2017, 09:49:00 PM

Part of the verification process is giving them a copy of your license or passport. I would need to find someone with my name in another country. not to mention, they also want a picture of said person holding their ID card plus utility bill. Bottom line, I'm not finding this special someone so fast. Lastly, holdings are definitely over 1000$.

thanks

Here's what I don't understand: When WEX launched, they said that all previous verification data had been "destroyed." Why is there a name associated with your account? Was it carried over from BTC-e or did you provide it in an attempt to verify?

I actually was unaware of them saying that their previous verification data was destroyed, so Great point. not sure I believe it though. Either way, I did send them documentation in an attempt to verify. do you think they won't be so particular to go through what I sent them previously?