Quote from: Hhampuz on November 22, 2017, 04:04:24 PM

Quote from: iluvbitcoins on November 22, 2017, 03:43:53 PM

Quote from: erkans on November 22, 2017, 09:15:32 AM

Quote from: FortuneJack on November 22, 2017, 09:11:33 AM

Quote from: erkans on November 22, 2017, 09:07:34 AM

Quote from: erkans on November 22, 2017, 04:18:35 AM

Quote from: Bitinity on November 22, 2017, 03:59:16 AM

Quote from: erkans on November 22, 2017, 12:55:28 AM

I have not been paid my last withdrawal. I have been waiting a month now for 9 bitcoins no email from fortunejack at all. in my transactions it just says pending.

Is this true? Could you please show a proof of what you have just said? Just wondering why you come here to complain after too long time? Fortunejack usually process withdrawal no more than 24 hours (mostly instant) unless there is something needed to be double checked before they process the withdrawal. Have you asked it through live support?

I have been very busy moving countries and traveling. so very stressful when I just assumed they would pay without me chasing them. poor customer support not sending me any email at all while holding my money for such a long time.

bump! because it seems everyone at fortunejack is ignoring me! even this new community manager. almost a month! i want my money!

Hi Erkans,

don't worry I am here for you Wink

have you talked to our support team? I will redirect you right now and let's solve this issue fastly Wink

They haven't replied to my email. but almost one month, no email, no money!

Man, why did you wait for a month? Cheesy

You should of contacted them the next day o.o
Dunno what the problem is though

Might just be the case of weird patterns or shady activity. Or a brand new account that could get linked to other accounts thus abusing bonuses or whatever. Could also just be an issue on FJ's side where they've completely missed this one. I'm sure they'll get to the bottom of this though Cheesy

.

Even if it is about shady activity, FJ should not let the player wait for so long time without any confirmations. At least FJ should inform the player if there is something wrong with the withdrawal no matter wrong in FJ side or in player's side.
Hope it will be solved soon, any players wont be so patient waiting for such huge amount of withdrawal.