Quote from: iCoinWatch on November 23, 2017, 05:04:23 PM

Quote from: kraken-protocol on November 23, 2017, 09:19:00 AM

Quote from: thenarog on November 22, 2017, 02:02:52 PM

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements. An apology is in order as well. (Yes, you should apologize.)

Did you seriously just ask for an apology? You're one of the most unprofessional people that work for this exchange. A customer should never have to apologise for their frustrations. YOU should be apologizing for the customer having these frustrations to begin with.

How do you even have a job at kraken still after that statement?

In general you are correct about the client never having to apologize for their frustrations. Our role is to support and examine the solution to the problem at hand. However, in this space there do come times when we do actually draw a line in the sand as to what is acceptable and what is not.

Abusive language (or behavior), particularly when manifesting as a threat, is not acceptable. We do not dwell, and are happy to forgive and forget the past as a matter of routine and practice, and in these circumstances it's our custom to move forward and focus on resolving the issue, but we do ask that clients in such a situation do as well.