Quote from: kraken-protocol on November 23, 2017, 09:35:45 AM

I'm glad you were conscientious such that you were able to post the error rates that you experienced. I personally observed them and was interested in some of the numbers that were posted and I appreciate it.

I do think that in the end you will appreciate the upcoming improvements that developers have been preparing to launch, which will be deployed as I understand it before the 2nd week of December concludes.

And (to address your last question) - no, it is not to get an identity so someone can ban you, that would never be our intent. Thanks for expressing yourself here.

To address the last part first. We hope you understand that we still would not share any of our customer information with you in this forum. Simply out of the fact that there is a function for issues on your site and we expect that requests submitted via the website should be handle as quick if not quicker than requests posted in forums. And not only be quick to provide service when people use public channels in order to give the impression of having a proper service.

Furthermore, we would like to state that we do not trust your statement on a new trade engine being deployed soon. This empty promise has been used for far too long to be believable (several months if not longer). Even less do we expect it to be all-problem-solving in case it should be deployed. Rather we expect that a lot of other problems will be added to the currently already endless list.

To be frank, we have lost all confidence in Kraken's ability to run a trade platform. Therefore, we have decided to stop trading at Kraken from today on after having seen today's error rates. Since, we still have a few funds bound to your platform due to withdrawal issues, we will check from time to time whether things have actually improved, but we expect nothing positive from you anymore.

To share some of our experiences with your customer service and their competence in solving problems. Until now none of the reported problems have actually been solved. Literally NONE, and we issued several requests about different problems over the past months. Here some examples:
1) It is barely possible to use the withdrawal function. (Remark: Kraken having problems to let customers withdraw their funds is actually one of the worst parts currently going on as it prevents customers to go to other platforms where they actually are able to trade)
2) Cancelling orders close to impossible without being extremely patient. Leading to orders taking place which where intended to be cancelled due to price shifts. Kraken's typical response: "This is the risk of online trading." Or any kind of answer putting the problem on the client, whereby the actual problem is Kraken itself and it's incompetence to provide the promise service.
3) Placing orders..... actually we call it impossible without automated trading system. The error rates are just an insult to any trader. (Today close to 100% total errors for placing orders, and you know that these levels of error rates have been often encountered, and error rates far above 70% are typical for Kraken)
4) Trades not taking place even though there limit was reached. (This might be the only thing which was solved, but we haven't checked lately)
5) API response times for single calls reaching almost 1 minute, generally response times are above 15 seconds, and then there is an extremely high possibility that the order was not placed. When trading manually, Kraken is an immense timewaster, and even with automated systems so many check-up are eeded that it is just not worth it.
6) .....

Not going to waste more time. The point should be clear.
Seeing all these issues we think that Kraken with it's current presentation to customers and its level of service is a fraud/scam. And it is up to you to prove otherwise. However, we assume that the facts will make it quite difficult for you to prove that Kraken is not one big massive scam.

And we agree with iCoinWatch: Someone should find you, preferably using a lawyer, put you in court, and have the judges punish you preferably by making you compensate financial damages being topped up with life time in prison. And this is not a threat, it is just an expression of our hopes that someone will take measures against you and your SCAM.