Hello Everyone,
I would really appreciate if someone from the community or from UTRUST representatives could help me here, since I couldn't get any connection to official support.
I have contributed to ICO in the amount of 15 ETH and yesterday I have received an email with KYC instruction.
I am a resident of Armenia and holding Armenian passport. However, at the moment I am living in Austria. I am here more than 10 years, holding Austrian residency VISA (Red-White-Red) and have Austrian driver license etc...
However, in discussion with Utrust calling center (through IDnow APP) I was informed that no one from the listed documents is enough to confirm my identity? Could you please advice how to proceed in such situation?
P.S. With my Austrian documents I was registered and verified in many exchanges like Poloniex, Kraken, Bittrex...
Thanks.
That is really bad for you but I dont think you can get any help from here. People in here only talks about how this project is so almighty and is going to beat PayPal, bitpay and etc even though there is not a single product is presented. If you really spent your 15 eth on this project, I feel sorry for your loss. You can drink a good glass of cold water on it.