Oh did you mean some auto-generated one? or some reply that solves your problem?
Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?
I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc
My problem is a deposit that wasn't credited properly for some reason, I sent xlm with the correct memo number for my amount and normally it just works but not this time unfortunately....
Hopefully support can credit it manually if the automated system isn't working but time is money in crypto....
When last time support reply to your ticket? If your ticket status " being handed to agent xxx" all you need to do is wait.
and are your tx recorded on the chain? If yes then you will be fine, you just need to forget it like what I do. Hopefully, your deposit will get credited under 3 month unlike me.