Quote from: Chrissluczak on November 26, 2017, 11:31:18 AM

Hi, I dont know what happends with my eth freewallet app, support don't answer for 3 weeks. Im affraid that I loose my eth and the freewallet.org is a scam.

I lost my app on my mobile. I install the app again but forgot the password. I used "forgot password" option. I got an email with security code to change the password and I changed it.
When I logged in with a new password i saw "0" eth balance on my account and different user id. It is not my account!
Support team dont answer for 3 weeks. They didn't do anything to help.

Please don't use freewallet.org. Is A scam!

Chrissluczak, apologies for the inconvenience! It looks like you haven't received the request for additional information our support reps sent you. It looks like you created a new profile instead of logging into your previous one: new profiles have 0 balance. Please get back to our support reps and provide the following details:

- Your user id from the Settings;
- The way you used to log in (via email, phone number, Facebook or Google+ account);
- Whether you're logging in online or in your mobile app;
- Your email address you received the password at.

Don't worry, if you created a new profile, it doesn't mean that your previous balance disappeared: all we need to do is to make sure you log in properly. Looking forward to your reply!