Quote from: becoin on June 20, 2013, 09:07:52 AM

Quote from: Red_Wolf_2 on June 20, 2013, 08:19:18 AM

Have none of you ever worked in a customer focused role?

I have never witnessed another "business" taking pre-orders ONE YEAR ahead, lying they have attracted venture capital, using customers money for R&D, refusing full bitcoin refunds, and lying all the time month after month that what they need is just two more weeks and everything will be okay! Have you?!

Sure I have... We've all seen it with certain mobile phone makers. We've seen similar behavior with other ASIC makers too. It doesn't make it right, but it is no excuse to be a jerk.
You and I both know BFL didn't intend for pre-orders to be delayed by a full year. No business would willingly do that.
As for full bitcoin refunds, that would never happen. The payment gateway for many orders was bitinstant or bitpay or something (not sure which, was a while ago when I ordered). Those convert the coins to USD I'd imagine, and do it on the spot. The price of bitcoin skyrockets and you expect to get that gain even though you willingly parted with them for a product at the value of the time? I'd ask, why? Its no different to making a trade on Gox and then seeing the price go up. Sucks, but you made the decision to push the button at that time, knowing the exchange would take place.

Haven't heard anything about venture capital or using customer's money for R&D. Really, I'd hope they would do decent R&D, and that would be the point of taking preorders would it not?

Side note: I wonder if a judge would classify bitcoin as money anyway? Successfully arguing that in court could open some pretty interesting legal precedents now couldn't it!