Quote from: FortuneJack on November 27, 2017, 07:10:12 AM

Quote from: poplolnman on November 26, 2017, 06:05:33 PM

Quote from: win win win on November 25, 2017, 01:17:51 AM

Quote from: FortuneJack on November 24, 2017, 07:15:38 AM

Dear Erkan,

As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.

Cheers!

Standard to take a month? It shouldn't take that long to check an account.
Even a blood test result from a laboratory takes less than that!

This kind of behaviour is why I stopped playing at FJ, For FJ to come out with a statement like that, Shows how poor their customer handling is.
Too bad, they had all my favorite games and I was lucky playing there.
I hope the focus moves towards a better treatment of players

that's true , we do respect and understand but a security measure shouldn't take that long time. 1 month without prior notice to the player , wasn't really a good way to keep your players in convenience. i would also suggest to fix this kind security measure into equally beneficial. you do process everything faster but of course carefully and we would continue to play gladly with bigger amount maybe next time.

Yes, we absolutely agree, and this usually doesn't take this long at all! We have been testing new fraud control system for around past two months and transaction period to the whole new system, which is one of the backbones of successful online casino turned out to be a little hard. But we are on it now, user should receive his funds shortly and in future security check will be much more effective and fast

i wish erkans could confirm he have receieved full amount soon. it's crazy when the price of bitcoin move up and you realize that your money are stuck somewhere and see the price get dropped of course customers has a right to blame a slow service from you fj. but yeah considering there is a transition from fj security system with the new one , erkans should be wise to wait a little more time , at least fj has stated and responded about this matter publicly. fj won't go anywhere. and sorry i just try to be not one sided considering i'm wearing fj ads in my signature that i supposed to support them. goodluck to both of you erkans and fj.