Hello.
Thank you for contacting Wirex!

We don't see any problems with your account, it is active. But please note that you have enabled 2FA security.

In order to reset your password, you need to use reset password link provided below:  https://app.wirexapp.com/forgot-password

As well, please note  following:

- Do not use capital letters while entering an email address. 
- If you do not receive password reset link please check your spam folder.
- Alternatively, please clean your web-browser history and cookies or try to use another device. 
- If you unable to receive reset password message make sure that your provider didn’t block our email domain

Please write to support@wirexapp.com to create a ticket if the issue persists.