The reference was
There are some people who had problems with CEX though, however we seldom experienced any, and all were solved within reasonable time.
That's very typical of a selective scam scheme they are. I was also a relatively happy user for 3+ years until their wheel of misfortune pointed my way, so I'm afraid it's only a matter of time, my friend.
The reference to you was rather meant in the way to point out that problems can occur at CEX. Maybe it wasn't clear enough though. We also encountered some. However, it seems we were lucky to have them solved within reasonable time. Also hoping it stays that way. Important is to spread your risk. Always use multiple trading platforms. Do not rely on a single one.
Cheers