Quote from: TeamWinMiner on November 28, 2017, 11:29:49 PM

Quote from: ryback80 on November 28, 2017, 06:50:38 PM

Quote from: TeamWinMiner on November 28, 2017, 06:33:32 PM

Quote from: ryback80 on November 28, 2017, 06:08:57 PM

Quote from: scherbyv on November 27, 2017, 05:31:46 PM

Hi!
Thanks for this nice app!
What happend today from 5:00 to 8:00 - all my rigs have a null statîstic (they have different ip and locations)?
I hope, that balance will be right.

same to me happened today from 8 am to 10 am
and two days ago from 7 am to 10 am

We definitely want to get to the bottom of this.
A couple of questions:
(1) Were you guys on "all coins" or a specific coin
(2) Were you guys on "all miners" or did you work with specific miners
(3) Were you able to see the miner actually running at that specific time or the machine was running unattended at that time?
(4) We would need your email address so we can look up the details
You are welcome to do one of the following:
- Provide all this information in an email to our support support [at] winminer.com; or
- Send an error report (Help > send error report) and write all the information in the comment space

I will send all my info in a support ticket ASAP
for now I can tell you that I am mining XMR with all miners, the machines were running at the time the stats shows no activity. I am sure because I was able to connect to them and I usually check periodically if all is ok. This behavior was new to me and I am mining succesfully with your software from 5 months and it never happened before...

Thank you very much for reporting this and providing the info.
We have analyzed the data and indeed found an issue with the hourly log processing on both the 27th (between 8 and 11) and the 28th (between 9 and 11).

The good news is that we fixed this issue.
The even better news is that we are now updating and fixing the balances of all users affected by this

Thanks again for spotting and reporting this.

thank you now it works well and it shows all data, the balance has been corrected too