Quote from: Mcbilliam on November 29, 2017, 02:50:01 AM

Moving on, I can confirm that the coinbase to Jaxx transaction went without interference:

https://live.blockcypher.com/btc/tx/05be8a383229ccd7b70edc54585cc4e146490608fd7b839428fd8cd069a16766

This was probably done 12 hours before the shapeshift attempt.

After the shapeshift took ages and with some funds reappearing in my account (shapeshift still unconfirmed) I did this Jaxx to coinbase transfer

https://live.blockcypher.com/btc/tx/05be8a383229ccd7b70edc54585cc4e146490608fd7b839428fd8cd069a16766

These two transactions are the same...

Quote from: Mcbilliam on November 29, 2017, 02:50:01 AM

This comes up with nothing, which is kind of expected as I think this falls into the category of a double spend if I'm trying to transfer the funds when they've already been sent to shapeshift.

Here's the bad part. Following th Jaxx support advice I reset my cache data in an attempt to resolve the stuck transaction. This deleted all my transaction history, until that is i recovered the account on my laptop. So I don't have the shapeshift transfer info. My Jaxx to coinbase doesn't appear on the transfer history either, I only have those details from my emails with Jaxx support. So at this point I create the laptop Jaxx backup. I log in a bunch of times to unconfirmed transfers and then on the 15th and 17th at the very time I log into my laptop Jaxx to check the status I have two sent transactions (when my account balance read 0 how was I able to send these). This is why I suspected that these two transactions were delayed from Sunday and not phishing. If you look at the addressess in the original message you can see the BTC sitting there. I feel if it was a hack then it would be spent or part of a larger value perhaps.

Anything else you guys need?

Again thank you for the support

When you open your Jaxx wallet, what do you see (perhaps post a screenshot)? What are the addresses and txids involved here?

If your transactions never confirmed, then your Bitcoin is not lost and they are in your wallet. If one of your transactions did confirm, then the Bitcoin is with whoever you sent the Bitcoin to (Coinbase or Shapeshift).