Hextracoin support ignored me.
I have a HXT accountt and enabled 2FA.
I would make sure my HXT is clean and is purchased from the ICO, then from the seller I am not cheating to have it thanks.
26/11, my account was hack and change password.
I don't know why they can do it.
When I click require reset password link, nothing sent to my email.
when I mailed support to ask link they asked me user nam, email, phone number. But phone number was changed, so they did except ( phon number is changed easily when you login to account, without 2FA)
Then I found out hacker can sent hxt from my account to another without 2FA. (From 27/11 to 30/11, hacker sent ~1hxt from my account to one address.)
From 27/11 to now, I'm still patiently waiting and sending support mail, I event gave hextra my btc hash that I sent btc to hxt to buy ICO.
but hextra support ignored me.
I also contact by facebook messenger, but nobody reply ( althought they usually reply within 1 hour)
Is there any way to contact with hextra?
??
I believe hextracoin and invest but what hextracoin do we really disappointed. Your community please help me please help me.
I have a HXT accountt and enabled 2FA.
I would make sure my HXT is clean and is purchased from the ICO, then from the seller I am not cheating to have it thanks.
26/11, my account was hack and change password.
I don't know why they can do it.
When I click require reset password link, nothing sent to my email.
when I mailed support to ask link they asked me user nam, email, phone number. But phone number was changed, so they did except ( phon number is changed easily when you login to account, without 2FA)
Then I found out hacker can sent hxt from my account to another without 2FA. (From 27/11 to 30/11, hacker sent ~1hxt from my account to one address.)
From 27/11 to now, I'm still patiently waiting and sending support mail, I event gave hextra my btc hash that I sent btc to hxt to buy ICO.
but hextra support ignored me.
I also contact by facebook messenger, but nobody reply ( althought they usually reply within 1 hour)
Is there any way to contact with hextra?
??I believe hextracoin and invest but what hextracoin do we really disappointed. Your community please help me please help me.
hacker can disable 2FA if they hack your email.
there's nothing you can do as hextra doesnt want to help with hacked/stolen account.