Quote from: cardcomm on June 23, 2013, 12:59:04 AM

Quote from: URSAY on June 21, 2013, 04:45:27 AM

Quote from: b4m125 on June 21, 2013, 04:41:27 AM

Quote from: URSAY on June 21, 2013, 04:23:30 AM

Quote from: b4m125 on June 21, 2013, 03:11:12 AM

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

We're working to get to your issue in the support queue. Thanks.

The issue I have is that you guys never sent me money... It's pretty simple... Could you tell me/us exactly what you are doing to solve our "issues?" and maybe when we can expect to see some kind of resolve?

We're currently experiencing some support back log as a result of our new beta site launching last week. Most issues are resolved as they come in but it also depends on what type of issue you have. Some issues are easier to solve and are resolved faster then others.

So is the damn site working at all, or not?!?!?!

Are any customers able to complete transactions?

Yes and yes - most issues we've seen recently are user error or temporary communication glitches in talking to third party services

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AND WHEN WILL WE GET THE REFUNDS FOR THE TRANSACTION FEES FOR PREVIOUSLY FAILED TRANSACTIONS?

If you're owed a refund open a support ticket to claim it, if you've had such a support ticket open without a response then please PM myself here with the ticket reference and i'll chase it up