Quote from: azucker10 on June 23, 2013, 04:18:48 PM

Hey new here but I have done Bitinstant transactions before and haven't had this issue before. This is the log from bitinstant and i dont know why it failed.

Transaction
1cd23faf-14b0-4d2b-b992-98119f804ef0 Local Cash Deposit (700k Locations) $115.21

Event Log

Date Event Type Event ID
06/23/13 12:01 New Order 09cc7ca6-fb52-4598-a1cf-29fbdb87e3dc
06/23/13 12:01 Coinapult error 39a8a79b-c8fe-437d-9760-5f7d6d0a98d4

Here is the email I was sent

"Thank you for using BitInstant!

This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 23 2013 15:30:26, meaning your order has currently failed.

Transaction ID: 1cd23faf-14b0-4d2b-b992-98119f804ef0

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 115.21, has NOT yet been transferred to bitcoinemail.

Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).

Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

Thank you for your patience,

The Bitinstant Team"

I also have a ton of pending transactions that I am trying to get rid of. I never made a slip for them and I don't need them.

Report to moderator

I posted this in another forum and i really need help.

Exact same thing happened to me today. It's been hours and I still haven't gotten a response from Customer Support other than the first automatic email that they sent.

My details are

06/23/13 13:45 New Order d6562233-f9c9-4b06-9cbc-469d023b56fc
06/23/13 13:45 Coinapult error 9f7f60b6-2049-44da-9515-885e08c49fdd
Transaction ID: f4db4e3a-ecdb-4370-a522-f3b03faa2ac3