Re: EXMO.com Cryptocurrency Exchange [Official Thread]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

Please notice that the inquiry to live chat is not given a ticket number. The inquiries sent to support@exmo.com are given ticket numbers.

Your respectfully, EXMO team

It's been 42 hours now and there's absolutely no word from anyone. You should have warned users about massive delay in deposit when your server gets DDOSed. It was supposed to be instant and now I have a significant amount of money stuck doing nothing while losing so much potential profit. Why is it so long anyway? All you need to do is login to Exmo PM account and match it with my transaction. It shouldn't have taken more than 5 minutes per transaction and if you were efficient you could have fixed a thousand balance problem by now. I doubt there's that many people affected by this delay. Please tell your technical team to work a bit faster, I don't want to end up waiting for a whole week when it was supposed to be INSTANT.

Dear user,

The matter is that our technical specialists review every ticket in order of arrival. We guarantee that your ticket will be obligatory reviewed. However, the response time may vary due to the significant overload of the technical department. We truly apologize for any inconvenience this may have caused.

Your respectfully, EXMO team

3 DAYS! And there's still no word on what causes it or any updates. I saw a guy on twitter who has his fund stuck for a week without any explanation. So the problem may already begun before the whole DDOS thing happens. Am I going to end up like him? This feels so terrible and I cannot do anything or move on before my fund is safely there. Please give me updates and fix it, it was supposed to be instant and yet here I am waiting for 3 DAYS.