Quote from: toreador on December 03, 2017, 01:55:37 PM

Quote from: Metsadah on November 21, 2017, 01:30:52 PM

I'm very happy to have my deposited ETH back.

I made a transfer from Bitstamp to WEX.NZ (I like the simple UI ), but WEX didnt support smart contracts, so my ETH never showed. Asked for support (made a ticket on kayako via their website, made a post here and asked in their telegram app). Got response on this website and in the app, and finally as well in the ticket and its fixed.

Within 24 hours. So for me personally great support for a smaller issue.

Happy trading!

I'm having the same situation here.
So chance that I am hacked is getting a lot smaller. pfff
Also made a kayako ticket , but nobody is responding.
I'm gonna look for their telegram and will ask their also.
This is weired and I don't know any other exchange that works this way.
Deposit ETH is getting ETH , every other exchange I know and use.

Hopefully within 24 hours I can say this issue is solved,
and I 'm very pleased with support.

Grtz ,

So far, nothing happens...
A response on the telegram channel but not the admin...
kayako helpdesk nothing ...